(UPDATED May 30, 2020)
Dear Country Creek Animal Hospital Clients and Friends:
we wanted to inform you that we will be augmenting our existing COVID-19 protocols effective June 1, 2020. Namely, we will be allowing clients (please one person per pet) inside the clinic for their pets' visits. Once inside the office, clients will be escorted to a dedicated examination/consultation room for them and their pet(s). We ask that you adhere to suggested social distancing measures of maintaining at least six feet distance from others (besides family members) at all times when possible while visiting Country Creek Animal Hospital. Lastly, we will be resuming normal weekend hours of operation. Saturdays we will be open from 900A to 1200P and Sundays from 500P to 600P for clients needing to check-in/check-out their pets from the pet lodging operation, pick-up prescriptions or diets, etc. We really appreciate everyone's understanding of the need for these measures during these difficult and unprecedented times.
For clients electing to do so, we will still be offering the option of curbside check-in and check-out as well. You can call our office from the parking lot (972-649-6777), get checked-in over the phone, a team member will come out to receive your pet and safely escort them from the parking lot into the hospital. Once services are completed, a Doctor or other Team Member will connect with you about any pertinent exam/diagnostic test findings etc and go over any treatment(s) if necessary. We can check you out over the phone and your pet(s) will be escorted back to your vehicle. There will be no need to leave your vehicle during your visit.
As an alternative, we also offer convenience/drop-off appointments for our patients and clients. A team member may call you in advance of the visit to do the admissions questionnaire to help save time for the visit.
As is necessary during these types of services, all dogs/canines must be on a secure, reliable, and safe leash (one may be traded out with you at your vehicle) and all cats/felines must be in a safe, secure carrier.
4. If your pet is in need of any urgent care overnight, weekends, or holidays please consider seeking services at a local emergency clinic for pets:
Frisco: Frisco Emergency Pet Care
469-287-6767
Lewisville: Center for Veterinary Specialty and Emergency Care
972-820-7099
Richardson: MedVet Richardson
972-479-9110
Plano: Emergency Animal Hospital of Collin County
214-547-9900
We want to thank all of you in advance for your understanding and patience during this difficult and unprecedented time in our Nation's history. We will absolutely be maintaining the same high standards in our patient care and client service. Again, thank you all and please be safe.
Sincerely,
Drs. Daryl and Lollie Mensik and The Team @ Country Creek Animal Hospital
Country Creek Animal Hospital
972-649-6777 (main)
info@countrycreekvets.com
972-649-6779 (fax)
1258 West Exchange Pkwy
(@ Alma next to CVS Pharmacy and across the street from Sprouts)
Allen, TX 75013
